Immediate Requirement For Assistant Manger – Service Delivery

☞ ACT Fibernet

看过: 107

更新日: 06-05-2024

位置: Rajahmundry Andhra Pradesh Kakinada

类别: IT-硬件/网络 信息技术

行业: Film Music Entertainment

水平: Assistant Manager

工作类型: Full Time, Permanent

薪水: ₹ 4,00,000 - 7,00,000 P.A.

经验: 5 - 10 years

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工作内容

Purpose of the Role: Connecting customers with in commitment time and performance monitoring of Branch Coordinator to deliver services to the customers

Role Description

1. Handle Zone wise Installations pending for both New & Shifting connections
2. Monitor and track Zone wise availability of Cat5e & Fiber teams
3. Adherence and maintenance of100 % quality on Call and updates in CRM
4. Manage Branch requirement Tracking (Man, Machine, Material)
5. Responsible to ensure that ROC provides Cat5e consumption to store on time
6. Responsible for tracking ROCs 100% productivity
7. Conducting Reviews on Installations with ROC & AI-R
8. Conducting Reviews with Vendor teams in branch
9. Tracking of Cat5e consumption through CRM
10. Handling escalations related to New & Shifting connections
11. Tracking of Nodal, Wrong ticket escalations
12. Coordinates with Store In charge for material
13. Take update on the pending fiber connections from FTL and fiber teams’ availability

Key Result Areas

This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Education
Graduate in any discipline with strong MS Excel Knowledge

Work Experience
1. Minimum 4-6 years of total work experience, relevant experience in ISP preferred
2. Hands-on experience in handling teams with stipulated service levels.
3. Excellent communication skills (English, Hindi, Telugu)
4. Should possess strong technology awareness


if interested kindly reach out to harish.kumar@roi.actcorp.in

Contact Person : Harish Kumar

Contact details : 8074211485



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最后期限: 20-06-2024

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