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Service Delivery Manager
☞ Dubai Jobs, Gulf Jobs, Jobs in Dubai, Qatar, Kuwait - Boyen Haddin & The Giant HR Consultant
Ver: 101
Dia de atualização: 06-05-2024
Categoria: Planejamento / Projetos IT - Software
Indústria: Staffing Recruiting
Posição: Mid-Senior level
Tipo de empregos: Full-time
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Conteúdo do emprego
Job Description Service Delivery Manager (SDM)Responsible for daily operations of a full service branch office covering all aspects viz branch operations, lending, , security and safety in accordance with the Bank’s guidelines.- Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof
- Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.
- Driving key Metrics by :
- Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits
- Maintaining lowest levels of wait-time through :
- Load balancing among desks
- Regular monitoring of pending tokens through Admin login
- Analysis to understand employee level productivity & Daily roistering
- Leave planning & Training calendar
- Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members
- Compliance & Risk
- Ensure operations, risk control and process adherence at branches
- Branch Audit scores
- SOAX Audit scores
- Fraud prevention
- Ops risk monitoring
- RBI audits, inspections and incognito visits
- Branch Profitability
- Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding
- Tracking big ticket opex line items in Branch P&L Rentals, Electricity, Employees etc and taking corrective action if required
- Ensure timely recovery of interest and service charges
- Capability Building & Manpower Management
- Identify training needs
- Inculcate self learning culture among employees
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Data limite: 20-06-2024
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