Loading ...
Loading ...
Service Delivery Manager
☞ Dubai Jobs, Gulf Jobs, Jobs in Dubai, Qatar, Kuwait - Boyen Haddin & The Giant HR Consultant
Visualizza: 101
Giorno di aggiornamento: 06-05-2024
Categoria: Pianificazione / Progetti IT - Software
Industria: Staffing Recruiting
Posizione: Mid-Senior level
Tipo di lavoro: Full-time
Loading ...
Contenuto del lavoro
Job Description Service Delivery Manager (SDM)Responsible for daily operations of a full service branch office covering all aspects viz branch operations, lending, , security and safety in accordance with the Bank’s guidelines.- Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof
- Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.
- Driving key Metrics by :
- Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits
- Maintaining lowest levels of wait-time through :
- Load balancing among desks
- Regular monitoring of pending tokens through Admin login
- Analysis to understand employee level productivity & Daily roistering
- Leave planning & Training calendar
- Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members
- Compliance & Risk
- Ensure operations, risk control and process adherence at branches
- Branch Audit scores
- SOAX Audit scores
- Fraud prevention
- Ops risk monitoring
- RBI audits, inspections and incognito visits
- Branch Profitability
- Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding
- Tracking big ticket opex line items in Branch P&L Rentals, Electricity, Employees etc and taking corrective action if required
- Ensure timely recovery of interest and service charges
- Capability Building & Manpower Management
- Identify training needs
- Inculcate self learning culture among employees
Loading ...
Loading ...
Scadenza: 20-06-2024
Clicca per candidarti per un candidato gratuito
Segnala lavoro
Loading ...
Loading ...
LAVORI SIMILI
-
⏰ 29-06-2024🌏 Jamnagar, Gujrat
-
⏰ 07-07-2024🌏 Gandhinagar, Gujrat
-
⏰ 03-07-2024🌏 Surat, Gujrat
-
⏰ 05-07-2024🌏 Rajkot, Gujrat
Loading ...
-
⏰ 25-06-2024🌏 Jamnagar, Gujrat
-
⏰ 18-06-2024🌏 Gandhidham, Gujrat
-
⏰ 25-06-2024🌏 Surat, Gujrat
-
⏰ 28-06-2024🌏 Bharuch, Gujrat
Loading ...
-
💸 ₹1,999,632/yr - ₹1,999,632/yr⏰ 29-06-2024🌏 Jamnagar, Gujrat
-
⏰ 30-06-2024🌏 Bharuch, Gujrat, Vapi