Relationship Manager - Working Capital

Job content

Roles and Responsibilities

To build and manage relationship with new and existing clients so as to ensure income generation from sale of all appropriate asset and liability products relevant to the client

Portfolio Management

• To Achieve over all business targets on volumes and profitability for the specific ECG customers.
• Monthly review to be done with various product groups and supervisors who support the RM portfolio (plan Vs achievement) and other cross function teams to ensure better product penetration.
• To keep a check on the performance of accounts and overall portfolio.
• Portfolio review and remedial management includes managing exits, line reductions, recovery and restructuring of exposures. Management of stress and critical accounts.
• Improvement on yield for the Bank so that the Portfolio has a strong Return on capital RM portfolio level.
• Keep a track on Performance, variance with budgets and plans to meet shortfall for his / her own portfolio.
• Client Calls should be updated in the CRM systems for future guidance and monitoring of accounts and also to assign tasks & leads to other departments.

Increased Product Penetration

• Wallet share identification and scoping of all accounts existing and potential NTB customers
• Scope for possible product penetration and provide strategy on the specific accounts.
• Cross sell of all products of the Bank and be the front face of the bank for all products.

Operations & Processes

• Ensure that all the management guidance is properly adhered to for effective management guidance implementation.
• KYC / AML tracking of the customers handled by the RM
• All documentation formalities to be done for effective pre and post disbursement of facilities or banking products.
• Tracking of deferrals and updating all information as per RBI and credit regulations on the specific accounts. Management of deferrals/ pre and post documentation
• Credit appraisal process to be done timely - Recommendation of Credit Limits

Client Management & Servicing

• RMs should be on regular client calls for both existing and prospective clients. These calls should be done in a structured manner either individually or with support groups, branches or supervisors.
• Relationship building with both internal and external customer of the RM. Client satisfaction and taking care of all banking needs of the customer.
• Communicate all pain areas of the customer so that support functions help in resolving the same through process improvement / TAT for higher product share.
• Interaction with promoters and senior management of ECG relationships to build a strong relationship with the clients.
• To make sure high level of client satisfaction.

Intra Bank Coordination & Communication

• Team management working as a team and do act as support to other team members when required. In line with Banks initiatives of growth.
• Interacting with various departments of the Bank and providing them with insight on ECG business and to get inputs on their business for cross sell at the region level.

Desired Candidate Profile

Qualification:

• Post-Graduation:
• Certifications: MBA from a reputed institute
• CA

Skills required:

• Sales and Influencing Skills
• Banking Product & Process Knowledge
• Team Player
• Planning and Organizing Skills
• Client Handling Skills
• Communication
• Energetic, Dynamic and Self Driven

Knowledge of Competition & Current trends in financial Industry.

Perks and Benefits