Senior Engineer - OSS

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you’re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity

Role involves end-to-end 2nd Level technical support for the issues arising in Managed Services Customers’ cellular network also require extended support to the Front Office in fault management issues and responsible for the next level of restoration!

• You are passionate about technology and software development
• You are continuously experimenting and learning more
• You love solving problems and digging into complex problems
• We believe in trust – we trust each other to do the right things.
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity – trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane!

You will be Responsible for:

• Overall System Administration of Ericsson OSS-RC/ENM and multivendor EMS/NMS
• Integration of Radio & Core Network Nodes with OSS.
• End to end troubleshooting for the issues related to OSS Platform, Fault Management, User Management, Software/Hardware Management, STS Management, and OSS applications i.e. C.N.A., OPS, CHA, ARNE, RNO, SMO, BSM, and Element Manager.
• Integration of Radio & Core Network Nodes with OSS.
• Perform release upgrades on live OSS Servers and roll-out.
• Trouble Ticket /Change Request handling as per SLA/WLA.
• Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for the complex faults.
• To handle emergencies and on-call support (24X7).
• Solution Management for Customized Business Object – Templates / Reports.
• Co-ordination with GSDC/PDU/PLM.
• Coordination with external suppliers for 3PP Hardware Support.
• Administrator level experience in Business Objects, Citrix or similar tools
• Knowledge in ENIQ & Sybase IQ

To be successful in the role you must have:

• Minimum 2 to 7 years of relevant experience of which at least 2 year must have been spent working on Ericsson OSS-RC/Sun Solaris Systems.
• Should have good knowledge & understanding of GSM / WCDMA.
• Good Knowledge & Skills on System Administration of OSS RC.
• Preferably hands-on experience of Integration & Commissioning of OSS RC.
• Good Knowledge & Understanding of SUN Solaris/UNIX (Preferably SUN Certified), TCP IP, Networking & Sybase environment
• Should have good knowledge & understanding of Support Processes.
• Should be customer oriented.
• Should work well under time constraints.
• Should have good oral & written communication skills.
• Should actively contribute to improvements and changes.

Key Qualification:

Education: Degree in Electronics & Telecommunication Engineering or equivalent

Experience: 5years.

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.