Shift Engineer

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you’re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity

The Engineer – FO is typically assigned to perform 24*7 Network surveillance and 1st Level assurance front office activities in an operations organization.

The primary purpose is to take full responsibility for event management & initial incident management. This includes working in rotational shift and ensuring Network alarm monitoring, alarm correlation & acknowledgement as per ZLD, timely engagement of IM/BO and other stake holders for critical alarms and timely notifications to all stakeholders. All these activities to be performed as per defined SLA and set WOW. The position is also responsible for pre post checkup and correlation for configuration changes within the scope of work as delegated by work area responsible. Fault remedy requiring on site presence is dispatched to the field operation organization

• We believe in trust - we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity – trying new things and learning from our mistakes.
• We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.

You will

• Work within well-defined system support guidelines.
• Ensure network alarm/ fault monitoring and stake holder engagement for fault restoration as per DEMC process and share notification to all stakeholders and ensure adherence to Response time SLA/WLA.
• Ensure monitoring of automations pertaining to Auto Ticketing and alarm /TT correlation & escalation to Tools /SDAP and other relevant teams for any abnormality
• Participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
• Ensure pre & post alarm check up for requested planned Configuration change activities
• Ensure correlation of alarm to CR before taking an action on incident engagement
• Ensure correct working methodology.
• Authorized for raising TT to next level of support in consultation.
• Clearing of assigned Trouble Tickets.
• Raise Work Orders/TT towards the Field Maintenance organization.

Main Tasks

• Network alarm surveillance and incident triggering and stake holder engagement in 24*7 shifts.
• To handle and pre analyze Trouble Tickets and take timely actions in terms of chat engagement and escalations and notifications to all stake holders
• To Create WO/TT to field team when necessary.
• Raise manual TTs towards Technical authority team on request from field teams or customer end requests in consultation.
• To ensure pre & post alarm check up for requested planned Configuration change activities
• To ensure correlation of alarm to CR before taking an action on incident engagement
• Raise issue towards SDAP/Tools and other teams in case of any abnormality in monitoring Tools and automations
• Involved in upgrade/updates of live nodes if required.
• Rollout of New Feature as per MOP
• Ability to perform under time constrains depending upon the business requirements.

To be successful in the role you must have

• Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks.
• General understanding call flows, channel concepts, site related issues, broad knowledge of Unix operating system is essential.
• Ability to independently perform tests in a prepared environment and as per given instructions.
• Ability to prepare implementation instructions under supervision.
• Ability to analyze and provide recommendations to Customer Service Requests and O&M queries of less complexity.
• Good understanding of data transcript.
• Working knowledge of support and supply processes.
• Certifications: Any Certification related to Telecom shall be an added advantage

Education

• Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalen

Experience

• 2-4 years || Telecom Expereince

What´s in it for you?

Here at Ericsson, our culture is built on over a century of fearless decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where emotional intelligence and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.