Specialist

• 
  Responsible for creating, preparing, distributing, and analyzing various operational metric reports for the EMEA Business Operations.

• 
  Coaching new joiners
• Gathers and analyzes information and provides recommendations to address and resolve business reporting issues for the US Business Operation.
• Involved in testing, training, and implementation of database applications. Formulates and defines project scope and objective based on user needs and thorough understanding of business processes.
• Provides project management support to various initiatives by providing reporting support.
• Manages and participates on projects that encompass both short and long term business planning.
• Analyze and document new reporting projects; which will include project scopes, time requirements, resource requirements, dependencies, and prioritizations.
• Preparation and distribution of the weekly, monthly, and YTD Operational Reports.
• Prepare ad hoc reports as requested.

Education

• 
  Should be able to write and edit VBA codes
• Should be able to communicate with clients independently
• Excellent knowledge of MS Excel (Aggregate functions, Pivots, Formatting, Tables, Others (outline, sorting, validation, text to columns, VLOOKUP’s)
• Strong understanding of SQL
• Should have the strong knowledge of SQL Queries and MS Access based database
• Should have skills to analyze data and provide inputs
• Exposure to advanced excel and macro editing
• Good written and oral communication skills
• Strong understanding and comprehension of the English language
• Good Analytical, Problem Solving Approach
• Ability to establish priorities and Decision making skills
• Ability to handle multiple tasks / Managing Self
• Data entry skills
• Exposure to telecommunications systems and equipment.
• Good Analytical, problem solving skills
• Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment
• Demonstrate ability to work independently and in a team environment
• Self-disciplined and results oriented

Internal Contacts

(and purpose of relationship):

• 
  AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
• Quality Compliance Analyst (QCA) for the purpose of audit
• Trainers for the purpose of pre-process and process training

External Contacts

(and purpose of relationship) – If Applicable

• 
  RRAM subject matter experts / Ops Managers for the purpose of seeking clarifications/ missing information