Support Analyst

☞ Tata Consultancy Services

View: 103

Update day: 30-04-2024

Location: Hyderabad / Secunderabad Telangana

Category: Information Technology Finance / Bank / Stock Serving / Cleaner / Maids PG / PB / Reception Event

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Job Description

Dear Candidate,

Greeting From TCS!!

TCS has always been in the spotlight for being adept in "the next big technologies". What we can offer you is a space to explore varied technologies and quench your techie soul.

The customer - LSEG (London Stock exchange group) is a leading global financial markets infrastructure and data group, also they are dedicated partners with a deep commitment to excellence, delivering value for their customers. They are leaders in data and analytics, risk, collateral and processing solutions, capital formation and trade execution. With them you get the level of influence and opportunity that you’d have at a startup, combined with the large-scale impact of working at a global company

LSEG is a global organization spanning 70 countries and one rooted in a culture of growth, opportunity, diversity, and innovation, this is a place where everyone can grow, develop, and fulfil your potential with purposeful careers.

Role: Support Analyst - Service Delivery & Support - Corporate Technology
Desired Experience Range: 10+ years

Location of Requirement: Hyderabad
Must-Have:
  • Strong individual contributor with highly influential skills in transforming teams.
  • Exposure to any EPM platform support.
  • Sound knowledge in Finance Domain.
  • Must have ITIL certification with a degree from recognized university.
  • SRE certified would be added advantage.
  • Excellent information management, collation and reporting skills, and proficiency with reporting tools like Power BI, Tableau or any.
  • Strong time management, workload planning and organisational skills.
  • Excellent written presentation and documentation management skills.
  • Excellent interpersonal and communication skills; proven ability to work within a team.
  • Experience in a similar support role.
  • A strong customer service focus and the ability to build effective working relationships with employees and external stakeholders/suppliers.
  • The ability to work effectively in a team environment and to process deadlines.
High attention to detail and an orderly approach to processing.

    Good to Have:
    • Hands-On experience of working on Oracle Hyperion systems.
    • Managing incidents, change requests, service requests and driving TRT (Technical Recovery Team) calls.
    • Strong troubleshooting skills.
    • Ability to work independently and in a team environment.
    • Ability to communicate effectively in English with all levels of staff, both orally and written.
    • Ability to manage own work and multitask to meet tight deadlines without losing sight of priorities under minimum supervision.
    • Highly motivated, self-directed individual with a positive & pro-active attitude to work.
    • Customer and service focused, with determination to meet their needs and expectations.
    • Be driven and committed to the goals and objectives of the team and organization.
    • Ability to provide Production support.
    Second line point of escalation in event of a major incident.

      Detailed Responsibilities:
      • Understand the current state standards, steer the teams to common central standards and align as one team.
      • Influence teams to bring right work culture and showcase the best practices by leading with examples.
      • Drive production service operations during India hours and improve support standards, stakeholder communications etc.
      • Adopt and embed best practice into all support projects through the alignment to the Change Framework.
      • Gather data/information on potential ideas and solutions, developing an understanding of cost/benefit principles.
      • Bring right changes to our current service management reports to ensure e2e portfolio work is visible and reported in right formats in right forums.
      • Define right problem management process and influence teams to strictly adhere.
      • Collaborate with our CorpTech governance teams and ensure FinTech is aligned.
      • Managing Hyperion Financial Management (HFM):
      • Deploy updates to Pre-Prod and reconcile data .
      • Deploy changes to Production.
      • Service now tickets resolution.
      • Ensure all solution documentation is kept up to date.
      • Maintain metadata, memberlist and rules.
      • Create webform and financial reports.
      • Create/ troubleshoot smart view templates.
      • Monitor data loads for failures.
      • Address these by liaising with entity owners (in the case of data quality errors) or updating dimension maps.
      Maintain FDMEE data loads.

        Education and Professional Skills:
        • Professional qualification or equivalent.
        • BS degree in Computer Science, Software Engineering or STEM degree (Desirable).
        • Solid English reading/writing capability required.
        • Strong communication & articulation skills.
        • Curious about new technologies and tools, creative thinking and initiative taking.
        Relevant DevOps certifications will be beneficial and Agile related certifications preferable.

          Thanks,
          Jyothi.
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          Deadline: 14-06-2024

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