Tech Support

View: 106

Update day: 06-05-2024

Location: Bengaluru / Bangalore Karnataka

Category: Information Technology

Industry: Arts Entertainment Recreation

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Job content

Monitoring the Alert system, APM, Server’s health, DB Backup jobs, and Web application status
Investigating the issue by analyzing the logs from various Log Management and other tools to resolve/escalate the issues
Handle the incoming issues/tickets via Email and JIRA
Taking ownership for Unresolved Issues/ Escalations/ RCA
Follow the standard procedures for escalation of unresolved issues to the appropriate internal teams to avoid the SLA breach concerning the severity.
Coordinate with 3rd party vendors
Providing support to Bookmyshow for International countries 15*7 with rotational shift
Identify common issue patterns & suggest process improvements.
Setting up the alerts

Your Checklist

Strong knowledge of Log Analysis
Basic knowledge of Cloud Services AWS, GCP, Kubernetes engine,
Basic knowledge of Monitoring Services Pingdom, Kibana, Cloud Watch, Elastic, Postman, Google analytics, Zenduty, RabbitMQ, VPN, Slack, JIRA, Payment Gateways, Communication Services
Good communication skills and proactiveness
Be service-oriented and customer-focused
Multitasking, Prioritizing, flexibility, and adaptability
Problem-solving skills
Team player
Willingness to learn new skills

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