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Job content

About Nokia

We create the critical networks and technologies to bring together the world’s intelligence, across businesses, cities, supply chains and societies. With our commitment to innovation and technology leadership, driven by the award-winning Nokia Bell Labs, we deliver networks at the limits of science across mobile, infrastructure, cloud, and enabling technologies. Adhering to the highest standards of integrity and security, we help build the capabilities we need for a more productive, sustainable and inclusive world.

About Nokia Enterprise

Our Enterprise business group addresses mission and business critical networking requirements for asset-intensive industries. We build hyperscale cloud and private networks for our customers, and serve private enterprises in the webscale, transportation, energy, manufacturing and logistics industries as well as public sector governments and cities. Nokia’s enterprise portfolio supports our Future X for Industries network architecture combining secure high-performance, ubiquitous access and intelligent IP/optical networks with agile multi-cloud-enabled solutions, analytics-driven digital value platforms and business applications to help drive and support industrial automation.

Job Description

Job Responsibilities & Competencies

Job Key Tasks & Responsibilities:

  • Technical contact and reference person for medium and big sized projects.
  • Working together with Project management and technical staff
  • Manages all the technical management activities defined in Customer contract with medium/large business volume and medium/high complexity and risk probability, in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase.
  • Acts as primary technical interface and first technical escalation point within the Customer project*.
  • Ensures operational continuity and smooth execution as well as network availability by implementing proactively BG/BL guidelines and PM@Nokia Methodology.
  • Supports Project Execution Owner (PEO) in project planning and delivery Acceptance.
  • Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
  • Leads technical activities during execution and care phase, for instance Core Network Implementation, System Acceptance, Multi-Vendor Interface Verification, Fault and Technical Escalation Management, Preventive Care and HW/SW update and upgrade.
  • Performs a Technical Risk Analysis. Proposes and implements risk mitigation actions.
  • Supports Project Execution Owner (PEO) to ensure delivery handover to regular operations and to assure actions have been successfully implemented.
  • Ensures network availability with Care project team.
  • Identifies new technical management related opportunities to expand contracts with the customer (EG network expansion, new features, software corrections implementations).
  • When applicable supports Solution Managers to review adopted solutions and assumptions.*The term “customer project” refers generally to all forms of Nokia customer contracts; projects with a definitive start and end; and, programs - collections of projects managed together for business benefits which may contain an ongoing operations business.

Qualifications
  • Experience in private wireless solutions, customer technical management, especially with enterprise customers.
  • Experience in results-based service delivery
  • Sense of priorities, ability to anticipate risks and change management.
  • Good written and oral communication skills
  • Customer-oriented, flexible, adaptable with strong leadership.
  • Autonomous and proactive with technical skills.
Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves.
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Deadline: 20-06-2024

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