Technical Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. With a history of excellence stretching back more than 130 years, ABB has been a pioneer through the four Industrial revolutions and is at the forefront of the Industry 4.0. By delivering digitalization to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. This is a Technical Support Specialist role, reporting to the Principal Technical Consultant in business area Process Automation located in Bangalore. You will be joining the Global PA PCP (Process Automation – Process Control Platform) Level 3 Support team of product experts. PCP is a backend organization responsible for development, distribution and support of leading-edge process automation products. Those products are integrated by ABB front end organizations responsible for design, deployment and service of end customer solutions across multiple verticals in the Energy, Process and Marine industries. PCP Level 3 Support is a globally distribute organization of product experts located in Sweden, Germany, Italy, Czech Republic, India, China, Japan, Singapore and the United States. If you are looking for an environment that actively blends the boundaries between technology, data, domain and Industrial AI to create next generation analytics solutions for processes automation customers and helping them on their journey towards autonomous operations, then this is the team for you. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.

Your responsibilities

• Managing support cases concerning PCP products escalated by ABB front end level 2 organizations maintaining complete transparency to all parties concerning identified issues, current status and plan for resolution as well as ensure proper case documentation on closure.
• Diagnosing and isolating problems through analysis of user problem descriptions, review of log files, remote diagnostics, etc.
• Reproducing identified issues in lab environment in order to either provide proven resolution to caller’s concerns or ability to represent problem to level 4 R&D organization in order to identify product defects.
• Participating in field/site activities to diagnose and resolve complex issues or conduct system health checks.
• Participating in meetings with front end level 2 organizations, other level 3 centers, level 4 R&D organizations and occasionally end customers to facilitate information gathering and description of planned or implemented resolutions.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• B.E/B.Tech in Electrical Engineering, Mechanical Engineering, Computer Science, Computer Engineering, Software Engineering from a reputed institution.
• Required 3 to 6 years of experience in in process automation business with sound knowledge and hands-on experience in servicing, maintaining or commissioning of systems.
• Good to have knowledge in ABB PA-PCP products (800xA, Symphony+, Freelance, etc.).
• Should have a high level of self-motivation, curiosity and desire to learn about new technologies applying a problem-solving solution-oriented mindset.
• Should have demonstrated sense of ownership and responsibility working both individually and in a team.
• Possible requirement for domestic and international travel in specific cases.

More about us

We look forward to receiving your application (preferably in English). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if it is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning