Trade Services Manager 1

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo India

Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.

Department Overview

The Wholesale International Operations (WIO) Group provides operational support through a target-operating-model of strategically located centers of excellence in the U.S., Canada, Asia, and Europe. WIO provides transaction processing support to various lines of business Commercial Capital, Corporate and Investment Banking, PVSI and Community Bank, Wells Fargo Securities, and support for the Wholesale International Program (WIP). Supported functions include payments, customer service, loan servicing, trade services, banknotes, foreign item processing, and regional middle office support for all securities trading. In addition, WIO provides shared services in the areas of operational risk, incident escalation and resolution tracking, Tax withholding services, and reconciliation.

Role

Function

Manage a team of people and is accountable for the overall operational performance. Manage and lead a team of Trade finance professional who have expertise in handling Letter of Credit functions.

Reports to

Senior Manager/AVP

Essential Qualification

University Degree in Commerce, Business or related discipline
10+ Years of Trade experience
Candidates with people manager experience would have added advantage
CDCS Certified
Other Trade related certifications would be added advantage
Flexible to work in night shifts
Strong analytical skills


Primary responsibility

• Ability to perform Trade Finance functions specific to Letter of credits – Issuance, advising, confirmation, transfers and document examination of import and export transactions
• Responsible for servicing Trade Services clients with the ability to work independently and as part of a team
• Contribute as a team player and ensure smooth running of daily operations and processing all import/export bills documents in compliance with the commercial law/government regulations, e.g. OFAC, UCP600 and ISBP (CDCS Certification Mandatory)
• Keep abreast of the latest changes on the commercial law/government regulations and provide updates on ICC opinions & changes in the trade industry to the staff
• Ensure SLA (Service Level Agreement) is met and individual & team productivity is as per/above expectation/requirement
• Participate in coaching and developmental requirements identified that is specific to Letter of Credit and document checking function
• Identify Issue/problems related to process, assess, identify and fix performance related issues
• Perform root cause analysis and propose ideas/process improvement fixes
• Be up to date with latest developments and procedural changes governing trade/UCP/ISBP/URR and Inco terms
• Lead and guide the team on day to day activities and manage people issues
• Ensure NIL miss outs on compliance and timely escalation of any misses
• May have direct/indirect responsibility for supporting, advising, and resolving disputes for customers, clients /vendors
• Update the applicable/relevant systems of record with appropriate data
• Excellent time Management Skills

Skill requirement

1. 10+ years of trade services experience
2. Advanced Microsoft Office (Word, Excel, and Outlook) skills
3. Ability to navigate multiple computer systems, applications, and utilize search tools to find information
4. Strong attention to detail and accuracy skills
5. Effective organizational, multi-tasking, and prioritizing skills
6. Ability to work in a fast-paced deadline driven environment

Market Skills and Certifications

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 63306