Urgent Requirement For Service Delivery(ISP) - Rajahmundry & Kakinada

☞ ACT Fibernet

View: 106

Update day: 06-05-2024

Location: Kakinada Andhra Pradesh Rajahmundry

Category: IT - Software

Industry: Telecom ISP

Position: Technical Support Engineer

Job type: Full Time, Permanent

Salary: ₹ 5,00,000 - 7,50,000 P.A.

Experience: 5 - 10 years

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Job content

Requirement:

Positions: AM - Service Delivery

Location: Rajahmundry & Kakinada

Experience: Minimum 5 years

CTC: As per Industry Standards

Notice Period: Max 30 days

Skills: Telecom/Broad Band


Role Description

1. Complete Responsibility of monitoring and driving Operations SIA at Branch Level

2. Drive implementation of operational policies and procedures at Branch Level.

  • Monitor performance of branches and ensure high productivity levels.
  • Conduct periodic audit and inspection to ensure that testing and measurement equipment are available and being utilized by the field staff as per laid down norms and procedures.
  • Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans.
  • Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation.
  • Monitor and track implementation of BONU and BONT for existing network and customers.
  • Support rollout of new platforms like GEPON
  • Provide support to Community Projects in respective zone
  • Provide support to Corporate customers in respective zone
  • Responsible supporting all end-to-end customer care processes and procedures with a view to increase customer retention.
  • Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions.
  • Analyze training needs of operations staff and co-ordinate with Functional Training Team and HR to ensure design and implementation of training programs.
  • Responsible for timely execution of special projects/ up-gradation assignments.

    • 15. Establish measure of performance and monitor performance of Operations staff

    16. Design and implement customer Relationship management strategy with a view to increase customer retention.

    17. To liaise with corporate contacts, build and develop relationships


    Interested Candidates can share their profiles to vasavi.chennagiri@roi.actcorp.in


    Thanks & Regards

    Vasavi.Ch

    7799928571(Do share profiles to whatsapp)

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    Deadline: 20-06-2024

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