Voice Support Executive

☞ Mediwave Digital Private Limited

View: 108

Update day: 06-05-2024

Location: Pondicherry Union Territories

Category: Consulting / Customer Service Production / Operation

Industry: IT Services & Consulting

Position: Associate/Senior Associate -(NonTechnical)

Job type: Full Time, Permanent

Experience: 3 - 8 years

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Job content

We are looking for voice support executives to act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Responsibilities:

  • Provides resolution to the customer based on in-scope processes.
  • Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation performed.
  • Follow up on all necessary incidents as defined in the process with customers to ensure timely closure
  • Assists with monitoring and tracking incidents to ensure resolution occurs within the Customer Service Agreement.
  • Performs incident notification and escalation to ensure problems, request, issues are communicated effectively and receive proper management attention.

Requirements:

  • Up-to-date knowledge of the latest IT and software trends
  • Strong communications skills.
  • Good at organisational skills.
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Deadline: 20-06-2024

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