Application Support Manager - Linux/ Windows Administration

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看过: 106

更新日: 06-05-2024

位置: Indore Madhya Pradesh Hyderabad / Secunderabad Telangana

类别: IT-软件

行业: Accounting Auditing

水平: IT/Networking-Manager

工作类型: Full Time, Permanent

经验: 12 - 15 years

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工作内容

You will be building and managing a team of technical support engineers who serve as the first point of contact for customers

Looking for technical assistance over the phone or email (Via service Desk). Your work will involve a combination of expertise in Software Applications, OS, AWS, SAAS and have knowledge of Hardware, Networking Infrastructure, Cloud Infrastructure, Storage, Customer Training and Technical Support.

- Build and manage a team to deliver L0/L1/L2 support to customers globally

- Meet or beat customer SLA’s as per signed contracts

- Develop expertise in understanding and using new product features

- Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs

- Establish structures and processes to escalate to appropriate Product Development personnel for level 3 support.

- Work with Quality Assurance teams to provide real world customer feedback and identify product bugs proactively.

- Help customers use the product effectively to gain maximum value from the product

- Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.

- Assist with knowledge-sharing initiatives as well as product release training and documentation.

- Minimize the occurrence of repetitive issues and drive information on the community knowledge-base for low touch support engagement

Skills, Qualifications & Experience:

Candidates with experience in following :

- Linux / Windows Administrations

Hands on Experience in deployment and maintaining of product staging Infrastructure including :

- Desktops / Servers

- Virtual Machines

- Experience in DOS, Pearl, Python and Shell Scripting will be an advantage

- We exist to enable our customers in safeguarding, powering & enriching lives

- We exist to enable our customers in safeguarding, powering & enriching lives

- Experience in performance monitoring using SNMP, WMI, SysLogs

- Experience in using monitoring tools like Nagios

- Experience/Knowledge in ticketing tool for issue tracking, reporting. (Must Have)

- Excellent written, verbal communication and presentation skills

- Strong organizational skills and ability to work independently.

- Experience of working with End Users will be advantage.

- Qualifications: Experience: 12-15 years

- Education: BE (IT/CS), MCA

- Location: Indore/Hyderabad

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最后期限: 20-06-2024

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