Assistant Manager -Call Center ( Broadband)

☞ GTPL Kolkata Cable & Broadband Pariseva Ltd

看过: 106

更新日: 06-05-2024

位置: Kolkata West Bengal

类别: 咨询/客户服务 生产/工艺

行业: Telecom ISP

水平: Assistant Manager/Manager-(Technical)

工作类型: Full Time, Permanent

薪水: ₹ 2,00,000 - 4,50,000 P.A.

经验: 4 - 9 years

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工作内容

Review daily report for C-Care total emails received and total emails responded
Review SMS closure daily report
Review E-support tickets raised daily and number of tickets closed in 24 hours
Review incoming traffic- Total Calls/ Drops/ Answered

Required Candidate profile

Excellent communication in English
Minimum of 2 years or above Experience in Desktop support/technician role & 3 years and above in team leader broadband experience.
CCNA Certification.
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最后期限: 20-06-2024

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