Call Centre Manager

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看过: 101

更新日: 06-05-2024

位置: Aligarh Uttar Pradesh Delhi Union Territories

类别: 咨询/客户服务 生产/工艺

行业: Banking

水平: Assistant Manager/Manager -(NonTechnical)

工作类型: Full Time, Permanent

经验: 10 - 15 years

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工作内容

Job Title: Call Centre Manager

Job Location-: Aligarh

Work Experience And Education-: Minimum 10 years experience in Manager
Post Graduate in any field(Preferably MBA)

Skills-: Customer Focus, Customer Service, Verbal Communication, Informing
Others, Process Improvement, Problem Solving, People Skills, Teamwork,
People Management, Managing Processes, Emphasising Excellence

Responsibilities-:
• Determines call centre operational strategies by conducting needs
assessments, performance reviews, capacity planning, and cost/benefit
analyses; identifying and evaluating state-of-the-art technologies/
softwares to implement; defining user requirements; establishing
technical specifications, and production, productivity, quality, and
customer-service standards; contributing information and analysis to
organisational strategic plans and reviews
• Maintains and improves call centre operations by monitoring system
performance; identifying and resolving problems; preparing and
completing action plans; completing system audits and analyses;
managing system and process improvement and quality assurance
programs; installing upgrades.
• Identify areas of improvement in calling strategy, script and lead
received
• Create challengeable objectives for team members and guide them to
achieve them.
• Expert in Data Management
• Responsible for training and quality of call centre.

Industry Type-: Banking and Financial Sector
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最后期限: 20-06-2024

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