Customer Success Manager

工作内容

We at Credgenics understand that achieving growth requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world - that’s what it takes to get there. If that’s something you want to be a part of, apply today!

What you’ll be doing:

• Own the client journey from onboarding to adoption, renewal, and growth.
• End-to-end account owner for a given set of accounts. The role involves acumen for identifying opportunities to cross-sell and up-sell and a penchant for numbers
• Responsible for up-sell and cross-sell and overall growth of the account
• Deliver and measure the ROI for each account.
• Manage the product implementation in terms of milestones with resource and program tracking while managing risks and escalations.
• Track the engagement metrics and lead the account reviews seeking feedback and providing support at every touchpoint for optimum value delivery.
• Collaborate with internal stakeholders across operations, sales, engineering, and product to ensure all queries are addressed in a timely manner.
• Translate client feedback into a positive impact on product development.
• Improve product adoption with greater client satisfaction.
• Conduct engagement and training activities such as webinars, product demonstrations, etc.
• Develop and maintain positive client relationships.
• Create adoption benchmarks and forecasts based on business use cases.

What we’re looking for:

• B. Tech/ MBA from a premier College or University.
• Minimum 3 years of experience in a Customer Success role with a track record of delivery and implementation of SaaS solutions or subscription-based products in a fast-paced environment.
• Ability to create new business opportunities through relationship building with key decision-makers.
• Adept at working cross-functionally to deliver results.
• Deep understanding of the Financial Services ecosystem having a strong grasp of financial and/or legal terminology.
• Strategic thinker with the ability to decode technical solutions for a non-technical clientele.
• Prior experience in Project management or account management in a client-facing role is preferred.
• Analytical and process-oriented with good knowledge of value drivers in recurring revenue business models.
• Strong organizational, time management, and prioritization skills.
• Proactive and detail-oriented with excellent communication skills and creative thinking ability

What’s in it for you?

At Credgenics we know that people are the heart of the business and we prioritize their welfare. We offer a wide range of competitive benefits in areas including health, family, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is passion and a desire to be part of one of the fastest growing startups in an incredibly exciting space.