Customer Support-Work from Home Openings

☞ Reliance Industries Ltd

看过: 106

更新日: 06-05-2024

位置: Guntur Andhra Pradesh Vijayawada

类别: 咨询/客户服务 生产/工艺

行业: Power

水平: Associate/Senior Associate -(NonTechnical)

工作类型: Full Time, Permanent

薪水: ₹ 1,00,000 - 1,25,000 P.A.

经验: 0 years

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工作内容

Roles and Responsibilities

. Manage all customer interactions as rostered within parameters 2. Demonstrate ownership on calls when contacted by customer 3. Respond to all customers in appropriate tone and language 4. Offer a solution-based approach for all customer interactions 5. Educate the customer at every given possible opportunity 6. Ensure updation of product, system, process and policy knowledge 7. Adhere to rostered timing, scheduled shifts and activities 8. Capture customer details and data relevant to the call or service 9. Resolve customer queries within agreed timelines 10.Manage outbound campaigns as per business requirement 11. Increase, develop and retain customer base through relationship building and service 12. Follow all contact center policies, procedures, code of conduct and legislative requirements


Desired Candidate Profile

Domain : BPO(Inbound Voice Process)

Mode of Working: Work from Home

Languages(Must) : Telugu, Hindi and English(Candidate should be able to translate English to Hindi and English to Telugu)

Shifts : Rotational(24*7)

Technical requirement: Minimum 4 GB RAM and >=5.5inch screen along with Power Bank(Having laptop or desktop will be preferable)

Education : 10 + 2 / Graduation degree in any discipline

Network : Candidate should have strong network in their locality


Perks and Benefits

Hindi Speaking is Mandatory along with Telugu and English

CTC : 132300LPA

Rotational Shifts and 6 days working

Location: Only from Guntur and Vijayawada

Interested can share profiles on

Syed.Sirajuddin@ril.com

Shaik.Shabana@ril.com


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最后期限: 20-06-2024

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