Customer Support-Work from Home Openings
Ver: 106
Dia de atualização: 06-05-2024
Localização: Guntur Andhra Pradesh Vijayawada
Categoria: Consultoria / Atendimento ao Cliente Produção / Operação
Indústria: Power
Posição: Associate/Senior Associate -(NonTechnical)
Tipo de empregos: Full Time, Permanent
Salário: ₹ 1,00,000 - 1,25,000 P.A.
Experiência: 0 years
Conteúdo do emprego
Roles and Responsibilities
. Manage all customer interactions as rostered within parameters 2. Demonstrate ownership on calls when contacted by customer 3. Respond to all customers in appropriate tone and language 4. Offer a solution-based approach for all customer interactions 5. Educate the customer at every given possible opportunity 6. Ensure updation of product, system, process and policy knowledge 7. Adhere to rostered timing, scheduled shifts and activities 8. Capture customer details and data relevant to the call or service 9. Resolve customer queries within agreed timelines 10.Manage outbound campaigns as per business requirement 11. Increase, develop and retain customer base through relationship building and service 12. Follow all contact center policies, procedures, code of conduct and legislative requirements
Desired Candidate Profile
Domain : BPO(Inbound Voice Process)
Mode of Working: Work from Home
Languages(Must) : Telugu, Hindi and English(Candidate should be able to translate English to Hindi and English to Telugu)
Shifts : Rotational(24*7)
Technical requirement: Minimum 4 GB RAM and >=5.5inch screen along with Power Bank(Having laptop or desktop will be preferable)
Education : 10 + 2 / Graduation degree in any discipline
Network : Candidate should have strong network in their locality
Perks and Benefits
Hindi Speaking is Mandatory along with Telugu and English
CTC : 132300LPA
Rotational Shifts and 6 days working
Location: Only from Guntur and Vijayawada
Interested can share profiles on
Syed.Sirajuddin@ril.com
Shaik.Shabana@ril.com
Data limite: 20-06-2024
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