Desktop Engineer L1

看过: 106

更新日: 23-04-2024

位置: Haldia West Bengal

类别: 其他

行业:

工作类型: Full-time

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工作内容

EXPERIENCE- 1-3 YRS

SALARY-10,000- 18,000

COMPANY- ADSL

. Address user tickets regarding hardware, software and networking

. Walk customers through installing applications and computer peripherals

. Ask targeted questions to diagnose problems

. Guide users with simple, step-by-step instructions

. Conduct remote troubleshooting

. Test alternative pathways until you resolve an issue

. Customize desktop applications to meet user needs

. Record technical issues and solutions in logs

. Direct unresolved issues to the next level of support personnel

. Follow up with clients to ensure their systems are functional

. Report customer feedback and potential product requests

. Help create technical documentation and manuals

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