Key Account Manager

☞ Udaan

看过: 106

更新日: 06-05-2024

位置: Patna Bihar Cuttack Odisha Rourkela Dhanbad Jharkhand Jamshedpur Ranchi

类别: 营业额

行业: Courier Logistics

水平: Sales/Business Development Manager

工作类型: Full Time, Permanent

经验: 2 - 6 years

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工作内容

Roles and Responsibilities

Essential Responsibilities and Duties:


1. Client Management

  • Identify new clients and maintain the previous clients.
  • Get references from existing clients, do primary research on the internet, Linked In, etc.
  • Explain to the clients all the offerings of Udaan and try to convince them to do their business through Udaan.

2. Onboarding the clients and rate negotiation

  • Understand the kind of business the client is having and who the competitors are, the type of products they are into, and finalize the rates.
  • Analyze the data and get information on the pickup locations and the quantity and frequency of orders while negotiating the rates.
  • Analyze the movement of products depending on different weight categories and lanes in which they have maximum movement.
  • Identify the issues that they are facing now and try to provide solutions.
  • Interact with the Revenue Manager, provide quotations to the client, negotiate with them on COD percentage, etc.
  • Analyze the pricing shared by the Pricing team.

3. Serviceability of Pincodes

  • Discuss with the Operations team about the feasibility of the movements, Standard Operating Procedures, Turnaround Time for the Pincodes, etc.
  • Conduct geographical checks and collect information on the terrain of the locations.

4. Contract Management

  • Check with the legal teams for finalizing the agreements with the client.

5. Client Registration

  • Register the clients on the UE website after they agree with the rates.
  • Decide on the most suitable type of registration among Portal registration, Bulk uploading, and API integration.

6. Sales operations

  • Ensure the orders are placed, and shipping labels are attached within the cut-off time before pickups.
  • Send MIS integration to the clients to know the current status of their shipments.
  • Coordinate with the NDR calling team to discuss the reasons for non-delivery and get more information on the delivery address.

7. Weekly Reviews

  • Drive the weekly reviews for strategic clients and discuss the RTO issues, Transit issues, etc.
  • Understand if the client wants any modification in the operation processes and discuss them with the Operations team.

8. Payment collection

  • Check if the clients have cleared their payments within the credit periods and deal with the pending payments
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最后期限: 20-06-2024

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