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工作内容

ROLES & RESPONSIBILITIES
  • Proven experience in managing teams, troubleshooting, root cause analysis of problems, identifying and generate reports for KPI, and implementation of components for:
  • Help Desk
  • Windows and Linux VM
  • Networking (WAN, LAN, Edge)
  • Data
  • PaaS and SaaS Applications
  • Identity and Access Management
  • DevOps
  • SecOps
  • Endpoint Management
  • Directs, manages and oversees Infrastructure services by establishing and implementing short and long-term strategies to accomplish the goals and objectives to deliver in-scope IT services to business partners within budget, schedule, and quality objectives.
  • Single Point of Contact for all areas of support
  • Ability to read and understand Automation for infrastructure as code
  • Ability to mine logs and identify thresholds and alerts for proactive management of workloads
  • Take Knowledge Transfer from customer Subject Matter Experts and cross train our SME
  • Build and drive new policies and procedures for increased efficiency, security, cost savings, and performance
  • Identify talent gaps in offerings, build job descriptions and aid in hiring processes for direct reports
  • Build training program where hiring does not make sense
  • Liaison between application, infrastructure, security, client, and business teams
  • Proven experience managing a global delivery team for all aspects of infrastructure services including but not limited to network support, help desk, systems engineering, network engineering, disaster recovery, database administration, project management, data centers, change coordination, and access management.
  • Troubleshooting and resolving problems that may arise within the cloud infrastructures or platform s ecosystem on various projects.
EXPERIENCE
  • 12 - 14 Years
SKILLS
  • Skill Category: Cloud(Azure)
  • Primary Skill: Azure
  • Additional Skill(s): Infrastructure Support
ABOUT THE COMPANY

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, and retail industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, a ChrysCapital portfolio company, has offices in California, Washington, Texas, the UK, the UAE and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, New Delhi, Mumbai, Pune, and Bengaluru.

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最后期限: 20-06-2024

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