Urgent Opening - Customer Support

☞ Career Point Ltd.

看过: 104

更新日: 28-05-2024

位置: Rewa Madhya Pradesh

类别: 其他

行业: Education Administration Programs

水平: Entry level

工作类型: Full-time

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工作内容

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved PUBLIC Company
  • Customer service representatives who work for banks answer customer questions about basic banking services, such as account balances and interest rates and fees. They also help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards. Over time, some customer service representatives move into other banking jobs.
The job duties of a bank customer service representative can vary by employer and depend on whether the representative works with customers over the phone or face-to-face in a branch location. All representatives can expect to:
  • Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
  • Check on the status of customer accounts and track checks and payments
  • Review and explain account charges
  • Assist banking customers who are victims of fraud, theft or identity theft
  • Assist customers with replacing lost or stolen credit or debit cards
  • Assist with address changes
EMAIL -hrswatirathore@gmail.com

8506944254

This job is provided by Shine.com
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最后期限: 12-07-2024

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