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工作内容

Vendor Management:

Vendor Management is regional but is accountable for services and products delivered globally by Vendors.

The Vendor Manager’s responsibility is to:

  • Ensure that the vendor delivers value for money whilst minimizing risk for the services and products allocated to the Global Service Owners & Operational Leads within Technology Operations
  • Ensure that the full contract life cycle is fully managed.
  • Establish effective financial management that will;
  • Ensure payments to Vendors are correct and timely
  • Usage trends that impact costs are understood
  • Effective forecasting is implemented
  • Managed in line with OGC / ITIL CIPS

Other essential responsibilities include:

Pre-Contract
  • Collaborate with the stakeholders and Tech Sourcing to ensure the appropriate processes are adopted to select the best vendor along with the right contract structure. Ensure OLA’s and SLA underpinning contracts align with desired service

Post-Contract


Contract Management
  • Ensure an operating rhythm is established with appropriate type of service provided by the vendor to ensure service / products are delivered to expectation. For some vendors this will entail ensuring service reviews and set up and attended by the correct individuals
  • Be the point of escalation within Technology Operations for contractual and / or commercial disputes / Service & Support issues (this excludes day to day incident resolution / management)
  • Pro-actively manage contract terminations, closure, transfer and renewals. Vendor manager should demand challenge and perform due diligence prior to closures, renewal and termination of contracts, this activity should be performed in consultation with any appropriate stakeholders such as the business
  • Ensure changes to the contract are administered in line with change management processes and update all central repositories
Control and Governance
  • Develop an account plan for each vendor which will drive interaction and effective demand management.
  • Ensure vendor database is maintain and up-to-date
  • Socialize Vendor Management’s programs and processes to Sourcing, Stakeholders, and Finance,
  • Create focused vendor relationship strategies for critical vendors and encourage diversity within our vendor base
  • Vendor performance is monitored, reported, tracked & reviewing performance using metrics to measure success according to the contract guidelines and account plans
  • Designing and implementing continuous process and quality improvements (driving efficiency and effectiveness) within the vendor management program in conjunction with GSO, Finance, and Sourcing teams
  • Drive vendor behavior and deliver continuous improvement in vendor performance that fosters revenue and earnings growth and expense management, ensuring stakeholders have appropriate visibility
  • When required and appropriate facilitate vendor audits of Refinitiv and bench marking activities
Policy and Process
  • Ensure adherence to Refinitiv contracting processes and Refinitiv Sourcing / Supplier management operating model
  • Where appropriate ensure vendors & their teams are compliant with TR SOX, Logical Systems Access processes, Service Management (Change, Incident, Problem management ) processes
  • Effective communication of a vendor management vision, strategy and business plan to all stakeholders (internal ) and vendors (external)
  • Corporate advocacy of vendor management through relationship building, results delivery and effective communication to ensure vendor management is a core strategic lever for stakeholders and Sourcing teams, with measurable results
Financial Control
  • Ensure processes are in place for the review and analysis of invoices which in turn will verify accuracy of charges
  • Act as a checkpoint to validate charging
  • Coordinates activities between Finance, Business & Vendor to ensure all invoices are raised & paid in accordance with vendor agreements
  • Ensure Refinitiv payment terms are enforced, where applicable
  • Forecast cost for 3rd part supplier agreements together with high level understanding of spend with input from Service Owners
  • Ensure appropriate stakeholders are informed of contract additions / terminations of to enable correct budget forecasting
  • Perform expense and cost benefit analyses related to technology products/services associated with cost savings/reduction initiatives, benchmark products/services, market and vendors, and make recommendation based upon analyses


We are the leading source of intelligent information for the world’s businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.

Required Skills

  • Advanced Vendor Management experience.
  • Competency in ITIL and/or CIPS framework
  • Proven experience in Sourcing
  • Global perspective with ability to act regionally and locally
  • Strong relationship building, communication and presentation skills
  • Excellent customer service and writing skills
  • Proven thought leadership in the areas of vendor management, governance and business processes
  • Experience with e-procurement tools, vendor scorecards, and customer surveying
  • Effective negotiation and strategic sourcing skills
  • Ability to handle multiple tasks successfully
• Strong computer skills; proficiency in MS Word, Excel, PowerPoint and Outlook
  • Must be self-motivated, dynamic and able to work with minimal supervision

Desired Skills


  • Professional experience in the region

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.

We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.

As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.

Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (LSEG) (“We”) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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最后期限: 20-06-2024

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