AGM - Service Operations

☞ Vodafone Idea Limited

View: 104

Update day: 24-05-2024

Location: Meerut Uttar Pradesh

Category: Legal / Contracts Executive management Consulting / Customer Service

Industry: Telecommunications

Position: Mid-Senior level

Job type: Full-time

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Job content

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.Job PurposeResponsible for Infra, technology & administrative part for the designated OBCC site/sKey Result Areas/Accountabilities
  • Coordinating with circle and partners for Forecast/Projections
  • Responsible for effective resource planning and execution in Site
  • Timely creation/deletion of IDs
  • Support to partner as a VIL representative on Customer issue addressal, timely escalation close looping, IT support through mediation between Site and Corporate
  • Responsible for arranging possible BCPs in case of planned/unplanned downtimes – WFH/WFO
  • Responsible for budgeting, validation & approvals of billing and RNP
  • Hygiene audits and basic compliances
Key Accountabilities –Delivery of batches on time – ID creation, deletion, manpower hiringAudit Observation on Site GovernanceSite Up Time in case of downtimeInitial Manpower compliance checks – PMAPs, Certifications, LMSCore Competencies, Knowledge, Experience
  • SME on existing systems and processes
  • Partner Management and handling
  • Ability to deliver through inter personal skills, people management
Strong Execution SkillsVodafone Idea Limited (formerly Idea Cellular Limited)An Aditya Birla Group & Vodafone partnership
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Deadline: 08-07-2024

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