Business Analyst

Location: Pune/Noida, India

At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It’s in our differences that we empower the way the world learns.

What we are looking for:

The Content Transformation: Platforms & Services team in Research Content Management is seeking an experienced Business Analyst who will work alongside other Content Transformation: Platforms & Services team members, product manager, and business stakeholders to understand business needs and processes. The BA will be responsible for performing detailed requirement analysis, documenting requirements and processes. The candidate will also play a key role in User Acceptance Testing and tech analysis of production issues. To succeed in this role, BA should have a natural analytical way of thinking and should be able to explain difficult concepts to non- technical users.

How you will make an impact:

• Take ownership of gathering requirements, documenting those requirements, and working with project / program managers to create appropriate epics and stories in JIRA.
• Provide insight to requirements and backlog management in Agile software development methodology.
• Construct workflow diagrams and supporting documents.
• Help maintain program backlog; keep it current with priorities.
• Analyze historical trends and develop new insights and perspectives.
• Work closely with the colleagues in Support and Technology teams to understand pain points and issues; develop the best approaches to address them.
• Work closely with Research business stakeholders to realize solutions, conduct periodic review of implementations, and escalate issues.
• Work with developers and quality engineers to prioritize any bugs that are found through the QE and UAT processes.
• Act as an expert tester and reference for business testers during user acceptance procedures for newly developed features.
  

Who you are:

• Bachelor’s Degree in Information Technology.
• 5 - 7 years of Information Technology, systems integration and/or quality assurance.
• Work in the position of business analyst/senior business analyst for an IT or Publishing company during last three years; familiarity with Publishing and production processes is an advantage.
• Basic knowledge of software development lifecycle and processes (experience in Agile development approach).
• Good communication and interpersonal skills to collaborate with business stakeholders and development teams.
• Organizing requirements into Epics, stories
• Strong experience in establishing a customer relationship and create a pipeline for requirements.
• Critical thinker with good judgment and initiative

About Wiley:

We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.