Customer Care Executive

☞ SaffronStays

View: 101

Update day: 10-05-2024

Location: Mumbai Maharashtra

Category: Consulting / Customer Service

Industry: Hospitality

Position: Executive

Job type: Full-time

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Job content

Company Breif :

SaffronStays curates private vacation home experiences, making our guests’ vacations authentic and memorable. We bring to our guests unforgettable, private, and exclusive vacation homes where families can bond with loved ones whilst enjoying home-like hospitality and certainty of service standards.

We have 250+ homes in the best destinations across India & are looking to increase our presence on a national level.

Designation: Executive level

Role: Customer Care Executive

No. of Requirement: 2

Qualification: Graduate in any discipline

Experience: 2-3 years

Industry: Hospitality, Aviations

Location: Wadala, Mumbai

Scope of the Role:

Customer Care Executive will ensure that all guests who stay with SaffronStays are satisfied with their experience. Core functions include customer satisfaction, quick resolution of any customer issues, Feedback and reviews from all guests and continuous customer engagement.

Key Roles & Responsibilities:

  • Be the SPOC for the customer post-booking confirmation
  • Resolve any customer issues post-booking confirmation
  • Coordinate with guests for feedback and reviews
  • Will have to cross-sell and up-sell the product to the possible customers

Key Requirements & Skills:

  • Excellent communication skills
  • Empathy
  • Ability to foster relationships with customers
  • Problem-solving skills

Company Website is:www.saffronstays.com

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Deadline: 24-06-2024

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