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GM - Zonal Operations
View: 106
Update day: 06-05-2024
Category: Sales FMCG Planning / Projects
Industry: Telecommunications
Position: Mid-Senior level
Job type: Full-time
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Job content
RoleZonal Sales ManagerJob Level/ DesignationGeneral Manager – M3Function / DepartmentSalesLocationTezpurJob PurposeDirecting zonal operations to grow customer and revenue market share.- Responsible for managing gross and net adds / total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation.
- Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis.
- Achieve targeted net adds for all products (voice – prepaid/postpaid, data, VAS etc.) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone
- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc.)
- Deliver overall Revenue Market Share (RMS) target for the zone
- Achieve zonal revenue target – across all products and channels
- Achieve savings on allocated COCA (controllable components), Personnel and G&A budgets at the zonal level
- Manage overall customer satisfaction and revenue churn targets across different customer segments
- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team
- Bad debt management; Collection infrastructure/ reach enhancement
- Manage changes in business, organization, people to ensure continuity and smooth operations
- Coaching, mentoring and retention of on-roll team members
- Management of off-roll employees and agencies (in CS, C&C, Sales)
- Graduate, MBA preferred
- Skilled in performance analytics & driving team management
- English and local market knowledge
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Deadline: 20-06-2024
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