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Partner Operations Manager
見る: 101
更新日: 20-05-2024
場所: Hyderabad / Secunderabad Telangana
カテゴリー: 売上高 マーケティング/ PR コンサルティング/カスタマーサービス
レベル: Not Applicable
ジョブタイプ: Full-time
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仕事内容
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.Minimum qualifications:- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in vendor management or scaled operations management.
- MBA or Master’s degree.
Responsibilities
- Create and maintain effective global operations in collaboration with international teams and local suppliers. Manage end-to-end service delivery, including site operations and stakeholder management, for designated service offerings.
- Drive business results through vendor partners. Monitor key performance indicators (KPIs) related to quality, timeliness, and cost to ensure that vendor teams meet expectations and deliver high-quality service.
- Collaborate with program managers to redesign processes, enhance efficiency, and increase customer satisfaction. Implement solutions in partnership with cross-functional stakeholders and vendor partners. Manage process delivery with support from vendor partners.
- Ensure adherence to contractual service level agreements (SLAs) and manage penalties and incentives accordingly.
- Implement robust processes, particularly related to data access and co-employment guidelines, to mitigate operational risks.
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締切: 04-07-2024
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