Manager - Franchisee Lead

☞ Vodafone Idea Limited

View: 104

Update day: 23-04-2024

Location: Tezpur Assam

Category: Sales Merchandising / Purchasing / Supply Chain

Industry: Telecommunications

Position: Associate

Job type: Full-time

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Job content

RoleFranchisee LeadJob Level/ DesignationM1Function / DepartmentRetailLocationANEJob PurposeOverall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)Key Result Areas/Accountabilities
  • Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
  • Ensure and monitor quality of acquisition
  • Ensure availability of stock adhering to norms
  • Deliver overall revenue targets through channels
  • Achieve total target for up-selling and cross-selling
  • Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets
  • Coach channel partners to improve efficiency, drive profitability and adherence to processes
  • Manage churn and customer satisfaction for walk-in customers at touch point
Core Competencies, Knowledge, Experience
  • P&L management skills
  • Understanding of store management and customer relationship management
  • Leadership & people management skills
Must Have Technical / Professional QualificationsGraduateExperience in the retail industry
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Deadline: 07-06-2024

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