Manager - Quality

View: 106

Update day: 06-05-2024

Location: Port Blair Union Territories

Category: IT - Software Consulting / Customer Service High Technology

Industry: Telecommunications

Position: Associate

Job type: Full-time

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Job content

RoleTM – Zonal Field RF EngineerJob Level/ DesignationM1Function / DepartmentTechnology/QualityLocationKeralaHiring ManagerJose MartinJob Purpose

This role will be accountable for Quality and Performance of RAN network and to lead a team of Field DT Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.

Key Result Areas/Accountabilities

Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
Drive worst cell analysis of all technologies and coordinate with partners for timely resolution
Zonal Network complaints analysis. Co-ordination with TSG/DT team and drive for resolution.
Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs
Prioritize network experience improvement programs basis customer centric KPIs like CPKS, TNPS, NPS, Network complaints etc.
Coordination with respective stake holders to improve network experience Good understanding of hardware fault
Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team
Managing the Zonal DT Engineer
Service confirmation post major activities in the network.
Supporting TRAI/DOT network audit & preparing required network quality reports.

Core Competencies, Knowledge, Experience

I n-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
Excellent domain knowledge and on- field experience
Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
Very good cross functional co-ordination.
Customer centric, Innovative , Ambitious and competitive & task oriented

Must Have Technical / Professional Qualifications

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