Manager - Retention & Collection

☞ Vodafone Idea Limited

View: 103

Update day: 28-05-2024

Location: Gwalior Madhya Pradesh

Category: Sales

Industry: Telecommunications

Position: Associate

Job type: Full-time

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Job content

RoleCollection & Retention Field ExecutiveJob Level/ DesignationM - 1/ Manager –Retention & CollectionFunction / DepartmentCustomer ServiceLocationGwaliorJob Purpose
  • Drive agencies for Collection & Retention
  • Ensure SLA delivery with complete adherence to COC
  • Job Involves achieving collection targets through agencies for delivering performance from Zero bucket to Write Off portfolio and retaining customers from churn i.e. Involuntary, Voluntary & Post to Pre
Key Result Areas/Accountabilities
  • Monitor and drive the zone/agency for 100% Collection, Lowest Bad Debt & Churn as per assigned targets month on month.
  • Develop & plan infrastructure at agency as per allocation & forecast.
  • Direct involvement in high value cases enabling immediate resolution.
  • Resolution of field referral and pick up from Bucket 0 agency.
  • Have a strong governance process for Retained cases, field visit, receipt book audits, COC & HSW.
  • Out & out daily field visits to be done by Self and with FOS for Collection & Retention purpose.
  • Maintain cross functional alignment with Retail Stores for managing day to day business KPI’s
Core Competencies, Knowledge, Experience
  • Candidate has to be from Collection or Retention background
  • Should have experience on managing a Zone/Town single handedly
  • Should have experience in managing multiple agencies and team
  • Has to be compulsorily analytical to drive collection book
  • Should be good at communications, well versed with operating computer i.e. MS Office(Excel & PPT), emails
  • Should have minimum 3-5 years collection experience
Must Have Technical / Professional Qualifications
  • Graduate/PG
  • MS Office
  • Presentation skill
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Deadline: 12-07-2024

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