Senior Executive - AO&CS (Customer Services - MAA)
☞ InterGlobe Aviation (IndiGo)
View: 102
Update day: 18-05-2024
Location: Chennai Tamil Nadu
Category: Consulting / Customer Service
Industry:
Job content
Job Posting Start Date:25 Apr 2024
Location: Chennai, TN, IN
Company:InterGlobe Aviation Ltd
Title : Senior Executive - AO&CS - Customer Services
Eligibility : Any Executive with minimum 12 months of experience in current role
(or)
Any Senior Executive with minimum 12 months of experience in current role
Job Description
Job purpose:To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
- Attend the pre – flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.
Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their – but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.
Deadline: 02-07-2024
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