Team Leader, Banking Operations

• To provide high quality Limit Maintenance support.
• To ensure error free work with no operating losses
• Ensure Individual Productivity targets are met / surpassed

Processes

• Accurate checking & Maintenance of Limits loaded in various TP systems
• Accurate checking and maintenance of limits advised to other departments like Credit Cards, Global Markets, Cheque purchase, Intra Day Overdraft etc
• Accurate Checking of Lien placed & released and advise to other departments
• Ensure Pre-processing activities are carried out as per the laid down guidelines.
• Accurate Check and release of fee draw down & interest, fee, margin and commission.
• Ensure that on activation of limits, activated limit ID is updated in SCI system for Limits to Outstanding purposes.
• Ensure that the facilities with complementary limits involving more than one independent Transaction Processing system are loaded in the Transaction Processing systems correctly.
• Accurate checking of Diary system so that all Limits with definite expiry dates are captured and all expired limits are cancelled on due date.

• Ensure timely advice of Loan limit details to GLS team, if it is warranted / requested.
• Ensure Limit activation in CMS.
• Ensure accurate capture of SCI LE ID / Approved Limit ID in TP Systems for Limit to Outstanding Purposes.
• Ensure accurate calculation of Drawing Power / Insurance Coverage / Security Coverage by way of Shares / Mutual Funds / SBLC / IBI / Deposits.
• Accurate Updating of Control Sheets
• Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals.
• Ensure timely escalation to Senior Management of any exception noticed related to work and environment.
• Ensure proper training (OJT) is given to team members whenever required.
• Ensure backup staff is identified and trained
• To adhere to the agreed KCSA / CST plans and approach
• To identify and report all exceptions on non compliance with standard controls
• To identify and report all weaknesses inherent in the standard controls

• To ensure exceptions arising out of KCSA / CST checks are immediately rectified and preventive action put in place to prevent recurrence.
• Any other Credit Admin related activity asked to be performed by the Line Manager

• To actively participate in BCP/DR and any other UAT.

Risk Management

• Compliance with all relevant Group Credit Policies & Procedures related to CIB and CB
• Compliance with all relevant Group Money Laundering Prevention Policy
• Compliance with Group Operational Risk procedures

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the CRC GBS to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]*
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Integrated Middle Office representatives in Group and In-country Integrated Middle Office & Relationship Managers

Other Responsibilities

• Ensure that Productivity MIS is updated accurately and immediately after the completion of processing the respective transaction.
• Ensure all control procedures prescribed for control of Scanned / fax documents / Credit mate SIFs received are actioned as per SLA
• Actively participate in automation Initiatives

• Ensure that knowledge on Systems and procedures is updated by keeping track of periodical circulars and other instructions issued
• Participate in test on knowledge and procedures, departmental quizzes, and Group / Companywide CSR Initiatives./Trainings
• Ensure timely escalation to the Senior Management of any exception noticed related to work and environment
• Ensure proper maintenance of the work station and the environment of the CRC workplace
• Ensure adherence of Clean Desk Policy
• Ensure timely completion of all E Learning Courses

QUALIFICATIONS:

• Preferably Commerce Graduate / Post Graduate
• For Grade B: Fresher / up to12 Months of relevant work experience in the following areas:
• For Grade C: 18 Months of relevant work experience in the following areas:
• Basic Product & process knowledge (knowledge in terms of customers, products and transactions)
• Banking operations experience (Credit Risk, Documentation, Client Service, CDD, payments, trade, markets or other) and service oriented attitude.
• Basic communication.