CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre Inbound

☞ Kotak Mahindra

View: 106

Update day: 06-05-2024

Location: Thane Maharashtra

Category: Sales

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Job content

Job Role:

• To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer’s satisfaction

• To identify and convert the opportunities for cross selling (banking product) on customer’s call

• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.

• Complete the logs specified by the process (End-of-day target)

• Adherence to Information Security norms & quality process norms.

• To be aware of and comply with any updates about the process

• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Requirements:

• Graduate

• Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

• Excellent communication skills – Verbal & Written

• Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

• Flexible to get scattered 8 Week Offs in a month with 9hours shift

• Good listening skills and strong communication abilities.

• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.

• Should be able to establish rapport quickly with peers, managers & customers



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Deadline: 20-06-2024

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