Customer Success Manager

☞ Vajra Global Consulting Services

View: 103

Update day: 06-05-2024

Location: Chennai Tamil Nadu

Category: Marketing / PR

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Job content

Developing and implementing effective digital marketing strategies, Coordinating content, design, social media, pay-per-click (PPC) marketing, and other activities. Client management experience & Agency experience is an advantage.

Roles and responsibilities:

  • Working with clients, brand managers, account service, and creative teams to establish media goals, objectives, and strategies for advertising campaigns.
  • Making sure the client’s expectations are met.
  • Understand the KPI and coordinate with the team to achieve the goals.
  • Manage & Review of media buy process including but not limited to developing buy parameters, building audiences, presentation decks, approval and reconciliation/reporting post campaign.
  • Building and executing campaigns in paid social and digital platforms like Facebook and Google Ads.
  • Management of multiple ongoing paid campaigns including online and some offline media.
  • Performing campaign analysis directly relevant to optimization and/or planning and buying decisions.

Qualifications:

  • Have 2+ years minimum Agency experience with media planning and buying.
  • Have strong written and verbal communication skills and the ability to present.
  • Be savvy and knowledgeable of social and new media technologies.
  • Be organized, self-directed and efficient.
  • Thrive in a fast paced, collaborative environment.
  • Be able to prioritize and manage multiple tasks across multiple projects under tight deadlines.
  • Be self-motivated with a strong sense of ownership in areas of responsibility.
  • Have experience in buying for multiple industries.
  • Be well versed in required media skills such as ability to review market research reports, first and third-party data and tools, etc.
  • Proficient in media buying software and other media tools and software.
  • Experience in Google Ads and Facebook Ads products.

Key Soft Skills

  • Excellent Communication Skills – Written and Verbal
  • Strong interpersonal people skills – to work collaboratively with vendors and clients.
  • Adaptable, flexible and mature to work with a team & internal cross-teams; willing to contribute to the overall performance of the company across work-desks.
  • Open to new learnings and show keen interest to scale up & across 360*

Work Experience

  • 2-4 years of relevant experience would be an advantage.
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Deadline: 20-06-2024

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