AVP Credit Services

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Global Change Delivery works with businesses and delivery partners across the world by combining change expertise and experience to help shape and implement strategic change for HSBC. The function delivers change through four key services, supporting end to end change life cycle: Change Portfolio Management, Programme & Project Management, Business Consulting and Process Re-engineering. The division is instrumental in driving change improvements in customer experience and unit costs through automation, standardisation and optimisation of HSBC’s operating model covering people, processes, products and channels

We are currently seeking an experienced professional to join the Credit Servicesteam.

Principal Responsibilities

The Key responsibility of the person shall be to liaise with client and ensure security and transactional document are executed and perfected.

To ensure he is the common link between RM and Ops team for document perfected.

To safeguard the Bank from potential loss on lending by ensuring that security documentation for accounts is obtained from the customers promptly as per FAL/Security Section of the CARM application.

To ensure that the security documents are enforceable and in line with BIM Vol 3/ local regulations/ laws / due diligence requirements stipulated by LGA/ WMR.

To check that necessary charges have been created in the Bank’s favour. Also to ensure that security documents are loaded on HUB and are kept under dual control.

To liase with legal advisors, consortium banks and customers regarding various issues related to security documentation.

To ensure highest levels of service to both internal and external customers, and with the objective of protecting the interests of the bank at all times within the spectrum of activities relating to Security Document checking, compliance with regulatory requirements, interface with the external auditors.

Impact on the Business

• Liaising with Client for document perfection
• Improving Process Efficiencies

Typical Targets and Measures

• Coordinate with RM to get the documents executed and perfected from client. Visit Customers as and where required to complete the documentation process.
• Critically review processes followed. in implementing process improvements with a view on cost reduction & quality improvement.

Customers / Stakeholders

• Understand and implement customer requirements

Typical Targets and Measures

• Ensuring that all documents are executed within minimal time to avoid any delay or financial loss.
• Ensure documents are executed as per Bank’s stipulated formats within the timelines prescribed; for any deviations/ exceptions co-ordinate with RMs for approvals.
• Ensure accuracy in document perfection to avoid any financial loss .
• Ensure nil Input Quality defects in the documents executed.
• Job-Holder to work with Business & Customer to promptly remediate any exceptional scenario of miss-outs/ errors spotted.In case of requirements for Load balancing support the BAU Operations as may be required.

Operational Effectiveness & Control

• To ensure that documentation is obtained promptly and documents are valid and enforceable.
• Checking of CARM applications to ensure documents and security are being obtained in line with the approval conditions
• To ensure that the security documents like Hold Covers/ CGTs and DUL are renewed before their due dates.
• To ensure that all security documents are properly recorded.
• To ensure documentation execution is as per agreed SLAs and without any errors.
• Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.

Typical Targets and Measures

By ensuring that facilities drawdowns are adequately secured and whether all transaction documents are in place. In case the transaction docs are not in place the same needs to be approved as per the extant policy. Also any documents which are not as per Bank’s standard format needs to be vetted by LGA and all other relevant stakeholders approvals should be in place.

Keep track of Client meetings and open actions

Proactively engage with the Clients for completion of the documentation and ensure regular follow-up.

Ensuring that Security Documentation is in place prior to loading of limits and any exceptions is being appropriately approved / tracked.

By sending Swift messages to the guarantors one month before the expiry date and lodging claims within the claim period if the guarantees are not renewed. By loading auto renewal and lien instructions on due dates.

By approving the security captured after verifying the source document and filing the security documents in the Fire Proof Safe under dual control.

Major Challenges(The challenges inherent in the role that require a continual test of the role holder’s abilities)

The jobholder has to plan well and needs to be organised to meet the stringent deadlines set by RBI/INM/HHO for their returns.

The jobholder needs to understand the relevant RBI/Internal guidelines (Global & Local) and instruction manuals and correctly interpret reporting requirements so as to ensure accurate reporting.

The major challenge faced by the jobholder is to understand the intricacies of the security documentation and to ensure that the documents are enforceable and safeguard the Bank’s interest.

The jobholder would need to travel to clients place for document execution and coordinate the pre-execution formalities in scenarios even where client visit is not required and / or execution is happening through digital mode.

The jobholder needs to liaise with Legal Counsels, Relationship Managers and customers to ensure that the documents are obtained promptly.

The jobholder frequently encounters queries from ARMs/ SARMs and customers. He/ She is required to solve them by application of his/her knowledge and experience. Continuous enhancement and upgradation of skill sets (technical and soft) of the team of officer.

Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators. Ensure awareness of compliance requirements and implementation of Group Compliance Policy. Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.

Role Context(The environment and operating conditions of the role including the extent of guidance and authority)

• Credit Operations Department is responsible for monitoring the operational aspects of facilities granted to the customers. The jobholder would directly deal with the customer and get the documentation executed and perfected. The job holder is responsible for checking the CARM application confirming that the security documentation has been completed before any facilities are drawdown by the customer. The task is critical as it protects the Bank’s interest and ensures that it is adequately covered at all times. The jobholder is in constant touch with the Relationship Managers/Credit Operations Manager with regard to Documentation. The job holder needs to do various reporting to HHO/RBI/Internal Auditors etc. within stipulated deadlines.
• The jobholder operates within the parameters laid down in internal / regulatory guidelines and other local legal requirements. He/ She adheres to the requirements specified by the legal department or by Solicitors and the terms and conditions as defined in the CARM and Facility Letter.
• This requires the job holder to be familiar with the legal intricacies and complexities of the documents, the impact of the various clauses in the documents with a view to secure the Bank’s interest and to ensure that they are within the RBI guidelines, FEMA etc. The jobholder needs to interact with the Bank’s legal counsel and customer’s Legal Department to ensure that the documents properly secure the Bank’s interest and that they are obtained promptly. The Job holder is required to collate various returns which needs to be submitted to HHO/RBI/Auditors.

Management of Risk(Operational Risk / FIM requirements)

• Maintain awareness of Operational Risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with the Group Operations FIM.
• Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.

Observation of Internal Controls(Compliance Policy / FIM requirements)

• Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.
• Maintain and observe HSBC Internal Control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance policy by managing the compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators.

Qualifications

• This role requires a Graduate with 2-5 years of overall Banking exposure.
• People and Stakeholder Management.
• Strong communication ability.
• JAIIB / CAIIB/ CS qualification would be beneficial

Additional Information

• The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.
• As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Diversity Statement, Data Protection and Entity Statement

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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The Hongkong and Shanghai Banking Corporation Limited (HSBC) India