Human Resources Specialist

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Role: People Operation Officer

About the role:

The People Operations Team is responsible for all the touchpoints of managing the employee

lifecycle, including but not limited to offer letters, contracts, benefits, performance management tools, and employee off-boarding with both local laws and company policies. People Operations uses data from employee lifecycle management to improve employee management and effectiveness, ensuring all components of the People Group are using data to drive decision-making. Effective programming within People Operations ensures that employees are seamlessly supported through their employment touchpoints, and that core employment structures and compensation strategies are used effectively to attract and retain high performing employees within the constraints of business operations.

The Officer, People Operations is responsible for supporting specific administrative, operational and quantitative tasks that contribute to attaining the above objectives of the People Operations Team. This role will report to the Manager, People Operations.

What you will do:

● Separations Process: lead and “quarterback”; separations processes, including department, asset, and financial handovers - involves IT, Admin, and Payroll Accountant

● Onboarding Process: lead and “quarterback”; teams from IT, Admin, etc. in ensuring that staff are

successfully on boarded

● Payroll Verification: work with Payroll Accountant to ensure that all contractors and employees are properly represented with the right deductions/additions, if any. Generate monthly report for managers on headcount

● Staff Benefits: supporting staff with questions about health coverage, managing additions to coverage, dealing with other health coverage issues

● Asset Management: ensure that all staff have the assets they need; deal with asset recovery processes and exchanges/one-off needs. Heavy interfacing with IT and Admin

● Leave Management: assist employees with leave, generate monthly report for managers on leave

balances

● Disciplinary Procedures: work with the Manager, People Operations and Director, People as needed on managing these procedures

● Staff Documentation: ensuring that offer letters, contracts, probation confirmations, and change of status documents are appropriately handled

What you should have:

● Bachelor’s degree from a reputable university.

● Minimum 2 years of full-time work experience after graduation from your undergraduate degree.

● Strong adherence to systems and processes.

● Experience working with a culturally and socioeconomically diverse workforce.

● Excellent email, Excel /spreadsheet, MS Word/word processing skills ; technologically competent/quick learner.

● Work experience in fast-growth, rapid-scale contexts, particularly with large numbers of field staff.

● Outstanding written and verbal communication skills.

● High energy and enthusiasm level; willingness to do whatever necessary to get the job done.

● Experience in a challenging, dynamic and complex business environment.