IT Director

Job content

Work with a world class team to develop, implement, and support cutting edge Oracle technology.

About Oracle Data Cloud:
Oracle Advertising helps marketers use data to capture consumer attention and drive results. Used by 199 of the 200 largest advertisers, our Audience, Context and Measurement solutions extend across the top media platforms and a global footprint of more than 100 countries. We give marketers the data and tools needed for every stage of the marketing journey, from audience planning to pre-bid brand safety, contextual relevance, viewability confirmation, fraud protection, and ROI measurement. Oracle Advertising combines the leading technologies and talent from Oracle’s acquisitions of AddThis, BlueKai, Crosswise, Datalogix, Grapeshot, and Moat.

Within Oracle Advertising, Moat is a brand intelligence and SaaS analytics solution focused on transforming digital advertising with four products: Moat Analytics, Moat Reach, Moat Outcomes, and Moat Pro. Moat Analytics is a proprietary solution which enables the collection of signals and metrics to better understand ad effectiveness, engagement, and overall consumer attention. Moat Pro is an industry wide real-time search solution providing insights across brands, publishers, and the ad tech landscape. Moat Outcomes connects attention signals to offline outcomes. Moat Reach connects attention signals to audience and demographic reporting.

Responsibilities:
Manage a team of Support Analysts, Insight Analysts, Mid-Market Account Managers and Team Leads supporting our global Measurement SaaS business.

Navigate client escalations with a highly experienced level of client-facing communication skills and product expertise.

Lead internal team meetings as well as 1-on-1’s with the individual contributors, and foster career growth for each individual.

Manage best practices both internally and customer-facing that increase productivity and revenue retention.

Communicate with internal stakeholders and leadership to improve overall customer experience.

Liaise with leadership partners based in UK and US on feedback, stakeholder management, and tracking KPIs.

Required Skills and Experience:
Bachelor’s Degree.

5+ years’ experience in a customer-facing role within the SaaS or ad tech industry.

15+ year managing a team of individual contributors responsible for revenue retention and upsells.

Experience working as a partner with C-level executives.

Knowledge Jira or other task management systems.

Working knowledge of Salesforce or other CRM tools.

Outstanding attention to detail.

Positive outlook, enthusiasm, resourcefulness, and strong internal drive.

Experience in the digital advertising industry preferable

About Our Team:
We hold ourselves to exceptionally high standards for the client experience.

We are dedicated to providing fast, thoughtful, and high-touch interactions with every client, during every stage of their partnership with us.

We value superior writing skills and a friendly, considerate, and value-driven communication style.

We strive for incredible attention to detail, empathy, and fast turnaround times.

We love what we do and have a ton of fun doing it.

Work with a world class team to develop, implement, and support cutting edge Oracle technology.

Manages teams supporting and/or implementing multi-functional and/or multi-location projects and/or systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria. Develops and manages an effective risk mitigation strategy for the project(s).

Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations. Successful track record as a manager. Detailed knowledge of technical and business concepts of a number of related applications areas. BA/BS degree preferred.
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.