Customer Service Executive(Excellent communication skills)
☞ OnProcess Technology India Pvt. Ltd.
Visualizza: 106
Giorno di aggiornamento: 06-05-2024
Località: Kolkata West Bengal
Categoria: Consulenza / Servizio Clienti Produzione / Funzionamento
Industria: BPO Call Centre
Posizione: Telecalling/Telemarketing Executive
Tipo di lavoro: Full Time, Permanent
Stipendio: ₹ 1,25,000 - 2,50,000 P.A.
Esperienza: 1 - 6 years
Contenuto del lavoro
Roles and Responsibilities
- Perform/handle outbound or inbound customer communications via phone or email.
- Advise customers on behalf of OnProcess Technologys clients.
- Interact with customers via various methods of communication.
- Follow detailed instructions as outlined in Company documents.
- Update Program Database accurately.
- Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies.
- Identify and escalate data or program specific issues to appropriate level of management.
- Meet or exceed OnProcess Technologys key performance standards and quality objectives.
- Work as an integral part of the Delivery Services team; contributing to the departments ability to consistently meet and exceed Contact Center performance goals.
- May be responsible for multiple programs and working cross-functionally through program.
Desired Candidate Profile
- Should be minimum Higher Secondary or equivalent.
- Analytical skills
- Previous experience in offshore contact center is required.
- Attention to detail and accuracy.
- Multi-tasking skills including the ability to toggle between multiple computer windows.
- Strong written, verbal and interpersonal communication skills.
- Ability to maintain confidentiality.
- Basic computer skills.
- Strong commitment to attendance.
- Availability to work in 24x7 environment, predominantly in Night Shift.
Perks and Benefits
Scadenza: 20-06-2024
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