Customer Service Executive(Excellent communication skills)

見る: 106

更新日: 06-05-2024

場所: Kolkata West Bengal

カテゴリー: コンサルティング/カスタマーサービス生産/操作

業界: BPO Call Centre

レベル: Telecalling/Telemarketing Executive

ジョブタイプ: Full Time, Permanent

給料: ₹ 1,25,000 - 2,50,000 P.A.

経験: 1 - 6 years

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仕事内容

Roles and Responsibilities

Perform/handle outbound or inbound customer communications via phone or email.
Advise customers on behalf of OnProcess Technologys clients.
Interact with customers via various methods of communication.
Follow detailed instructions as outlined in Company documents.
Update Program Database accurately.
Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies.
Identify and escalate data or program specific issues to appropriate level of management.
Meet or exceed OnProcess Technologys key performance standards and quality objectives.
Work as an integral part of the Delivery Services team; contributing to the departments ability to consistently meet and exceed Contact Center performance goals.
May be responsible for multiple programs and working cross-functionally through program.

Desired Candidate Profile

Should be minimum Higher Secondary or equivalent.
Analytical skills
Previous experience in offshore contact center is required.
Attention to detail and accuracy.
Multi-tasking skills including the ability to toggle between multiple computer windows.
Strong written, verbal and interpersonal communication skills.
Ability to maintain confidentiality.
Basic computer skills.
Strong commitment to attendance.
Availability to work in 24x7 environment, predominantly in Night Shift.

Perks and Benefits

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