Customer Service Executive(Excellent communication skills)

Aussicht: 106

Update Tag: 06-05-2024

Ort: Kolkata West Bengal

Kategorie: Beratung / Kundenservice Produktion / Betrieb

Industrie: BPO Call Centre

Position: Telecalling/Telemarketing Executive

Jobtyp: Full Time, Permanent

Gehalt: ₹ 1,25,000 - 2,50,000 P.A.

Erfahrung: 1 - 6 years

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Jobinhalt

Roles and Responsibilities

Perform/handle outbound or inbound customer communications via phone or email.
Advise customers on behalf of OnProcess Technologys clients.
Interact with customers via various methods of communication.
Follow detailed instructions as outlined in Company documents.
Update Program Database accurately.
Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies.
Identify and escalate data or program specific issues to appropriate level of management.
Meet or exceed OnProcess Technologys key performance standards and quality objectives.
Work as an integral part of the Delivery Services team; contributing to the departments ability to consistently meet and exceed Contact Center performance goals.
May be responsible for multiple programs and working cross-functionally through program.

Desired Candidate Profile

Should be minimum Higher Secondary or equivalent.
Analytical skills
Previous experience in offshore contact center is required.
Attention to detail and accuracy.
Multi-tasking skills including the ability to toggle between multiple computer windows.
Strong written, verbal and interpersonal communication skills.
Ability to maintain confidentiality.
Basic computer skills.
Strong commitment to attendance.
Availability to work in 24x7 environment, predominantly in Night Shift.

Perks and Benefits

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