Senior Associate - IT ( Monitoring Engineer)

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

Group’s key figures are approx. 5.4 billion Euros turnover, over 800 laboratories across 47 countries and about 50,000 staff.

Job Description

Job Description

POSITION TITLE: GSIC Level 1 Engineer

REPORTING TO:GSIC manager

WORKING LOCATION: Bangalore, India

OBJECTIVE:

• The main objective of this position is to deliver high quality infrastructure support under 24X7 monitoring of all the infrastructure components.

REQUIRED EXPERIENCE AND SKILLS:

Experience:

• Strong organizational skills;
• Ability to listen, gather and understand information about people and situations, quickly;
• Excellent attention to detail and quality;
• At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail).

• Certification ITIL Foundation V3 highly appreciated, but not mandatory.
• English (fluent) required;
• Expertise in Microsoft Office: Outlook, Word, Excel, PowerPoint;
• Basic experience required as Windows administrator monitoring and managing business critical applications
• Background as IT System administrator (Windows operating systems, VMware and NetApp) beneficial.

• Basic understanding and experience in IIS, ASP.NET, along with any other type of application monitoring and troubleshooting knowledge.
• Effectively collaborate with Server, Network, Database, Application support teams during Incident troubleshooting and Incident bridges.
• Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;

• Prior experience in monitoring and managing events coming from the SQL and other Database servers.

Technology skills:

Mandatory

• Basic Networking skills – routers, firewalls, switches, LAN, WAN monitoring.
• Intermediate Server monitoring and troubleshooting. Windows, Linux platforms.
• Intermediate understanding on Application monitoring and troubleshooting.
• Optional Certifications or trainings in Windows Server platform (MCP).
• Experience using monitoring tools like Solarwinds Orion, HP Openview, Business availability center or similar.
• Basic knowledge of Windows server 2008/2012 administration and troubleshooting.

Optional

• Basic understanding in Data Base monitoring and administration. SQL 2000, 2008.
• Basic understanding on Virtualization technologies.

Personal Skills:

• Team Player
• Smart worker
• Quick learner
• Willingness to work in 24x7 shifts.

Qualification:Bachelor’s degree or comparable education

Experience–2 to 4 years into IT infra support

Additional Information

What we offer:

• A launch pad into various senior management opportunities – within the many business lines of Eurofins globally – or into the management hierarchy in our different corporate functions.
• The opportunity to grow your project management skills in a demanding, fast growing organization.
• A chance to become part of a highly motivated international team of professionals.