Customer Support Associate (voice) - Inbound (Freshers)

☞ Techbooks International Pvt. Ltd

전망: 106

갱신일: 06-05-2024

위치: Delhi Union Territories Noida Uttar Pradesh

범주: 컨설팅 / 고객 서비스 생산/조작

산업: Analytics KPO Research

수평: Associate/Senior Associate -(Technical)

직업 종류: Full Time, Permanent

봉급: ₹ 1,75,000 - 2,00,000 P.A.

경험: 0 - 1 years

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작업 내용

Hi All,

Company Profile:
Aptara provides digital publishing solutions that deliver significant gains in cost, quality and time-to-market for content publishers. With comprehensive solutions across all delivery media, Aptaras expertise includes content technology solutions, eBook creation, app development, publishing services, content conversion, and eLearning. Founded in 1988 around its unique publishing technical expertise, Aptara is a company with over 5000 professionals deployed globally and serving leaders in Media and Publishing, Information Services, Professional Services, Manufacturing, Technology, Engineering, Hospitality, Healthcare and Government. For more information visit www.aptaracorp.com

  • Provide quality customer support and L1 technical troubleshooting services in an inbound call center environment
  • Answer incoming calls and provide product and service information to customers
  • Research required information using available resources
  • Seek out, identify, and resolve customer complaints using applicable software
  • Complete Call Logs and reports
  • Follow up customer calls where necessary
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls

Essential Traits:

  • Excellent active listening, verbal, and written communication skills in English
  • A clear and neutral accent without any mother tongue influence (MTI)
  • Focus on providing First Time Resolution to the customer
  • Computer Savvy and proficient in relevant computer applications
  • Open for night shifts
  • Focus on quality of service


Desirable traits:

  • Experience working with a US-based contact center/call center
  • Experience in a technical troubleshooting process
  • Knowledge of customer service practices and principles
  • Ability to respond to prying questions and/or to diffuse tense situations
  • Strong time management and decision making skills
  • Customer focus and adaptability to different personality types

Candidates willing to work in night shift and experience into international BPO only can share there resume at manisha.dipti@aptaracorp.com

Perks and Benefits

Free Transport

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마감 시간: 20-06-2024

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