Manager - Retail Franchise Operations

☞ Vodafone Idea Limited

View: 106

Update day: 26-04-2024

Location: Bikaner Rajasthan

Category: Sales Merchandising / Purchasing / Supply Chain

Industry: Telecommunications

Position: Mid-Senior level

Job type: Full-time

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Job content

Role

Franchise Lead

Function / Department

Retail

Location

Rajasthan

Job Purpose

Overall responsibility for activities at all

Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)

Key Result Areas/Accountabilities

  • Achieve sales target for all products (Voice-
  • Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone
  • Ensure and monitor quality of acquisition through VIMS
  • Ensure availability of stock at VIMS while adhering to norms
  • Deliver overall revenue targets through VIMS channel
  • Achieve total target for up-selling and cross-selling
  • Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets
  • Coach channel partners to improve efficiency and adherence to processes
  • Resolve VIMS-specific issues within specific timelines
  • Keep channel partner motivation levels high through regular reviews of performance
Core Competencies, Knowledge, Experience

  • Minimum 8 years of experience in Customer Handling /Retention Management
  • Must be able to communicate with peers and seniors in the system well and convincingly.
  • Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement
  • Logical Thinking and good in sighting and analytical skills
  • Prior telecom experience mandatory
Must Have Technical / Professional Qualifications

  • Graduate in any field
  • Data analytics and process improvements
  • Excel and Presentation skills
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Deadline: 10-06-2024

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