Manager - Retail Franchisee Operations

☞ Vodafone Idea Limited

View: 107

Update day: 28-05-2024

Location: Port Blair Union Territories

Category: Sales Merchandising / Purchasing / Supply Chain

Industry: Telecommunications

Position: Associate

Job type: Full-time

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Job content

RoleFOFO LeadJob Level/ DesignationM1Function / DepartmentRetailLocationKannurJob Purpose
  • Build up sales and service infrastructure through identifying quality channel partners, retain them by ensuring profitability.
  • Responsible for customer service through higher TNPS/EQ, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)
  • Achievement of key targets (Revenue, RoI) for FOFO channel
  • Execution of all strategies and plans for the FOFO channel
Key Result Areas/Accountabilities
  • Ownership of revenue targets for FOFO channel
  • Accountability for overall FOFO channel profitability
  • Expansion of franchise channel- Identification & recruitment of FOFO channel Partners
  • Monthly reviews and planning for FOFO with regular updates to the Retail Lead
  • Team conflict resolution
  • Coaching and training of franchisee owners/CREs
  • Regulatory compliance
Core Competencies, Knowledge, ExperienceGood communication skills & Distribution/channel management skillP&L management skillsAwareness on technology advancements & new digital product knowledgeLeadership & People management skills/conflict managementUnderstanding of store management and customer relationship managementProblem SolvingMust Have Technical / Professional Qualifications
  • Essential : Graduation – Regular/MBA
  • Desired : post - graduation in business management/MBA
  • work ex: 1 - 4 years
  • Experience in the retail/ sales industry
  • Open to mobility
  • People management skills
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Deadline: 12-07-2024

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