Head - Customer Retention - Insurance
Ver: 106
Dia de atualização: 06-05-2024
Localização: Bengaluru / Bangalore Karnataka
Categoria: Finanças / Banco / Estoque Seguro
Indústria: Insurance
Posição: Head/VP/GM-Insurance Operations
Tipo de empregos: Full Time, Permanent
Experiência: 10 - 15 years
Conteúdo do emprego
Job Responsibilities :
- Ensure Retention of customers and improve surrender retention
- Ensure smooth functioning of operational activities of ECS and other related processes
- Planning, strategizing and implementation of various action plans for improving persistency, renewal collection and retention
- Launch & manage contests, R&R for vendors and internal sales teams
- Identify opportunities to improve renewal collections through innovative means through alternate modes of collection & data enrichment
- Data Analysis and data mining for strategy formulation
- MIS and other related information
Key Performance Indicators :
- Improve operational efficiency for enhanced customer service and streamline internal processes pertaining to Billing, ECS Registrations, Surrender Retention, MIS reporting, System enhancements & ISO audit
- Retain maximum policies by convincing the customers
- Skill and Personality Development of team Quantitative
- Manage overall cost for the renewal collection activity, Improve collections through Vendors & Internal Sales team
Preferred Credentials :
Work experience :
- Strong collections and retention projects experience while working with an insurance company
Data limite: 20-06-2024
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