Senior Project Coordinator

Summary

The Senior Project Coordinator is responsible managing software implementation services projects for customer accounts from inception to completion. This position serves as liaison between the company and client in order to ensure that all targets and requirements are met and that projects are completed on schedule and within budget.

Essential Duties & Responsibilities

Works on single or multiple projects as assigned, focusing on the analysis of the customer’s business goals, objectives and needs, and the general business environment.

• Analyzes customers’ business requirements and objectives; works with implementation consultants to develop a project design to meet customers’ business needs. Guides customers through implementation methodology.

• Estimates time frames, quality and quantity of resources required to successfully implement project; develops project plan incorporating all project variables.

• Sees that appropriate company resources are assigned to complete project tasks according to plan. Establishes criteria concerning deliverability, performance, maintenance, design and costs.

• Creates and monitors project plans, schedules and reports and manages all documentation pertaining to assigned projects.

• Conducts periodic status checks with customers and team to assess progress against plan. Performs re-forecasts of project variables as necessary throughout project.

Oversees or may directly provide other implementation services:

• Educate customers on the importance of their involvement and commitment in the implementation process including recommendations concerning setups, processing, and data flow within the customer’s existing operations.

• Provide “account management” services to customers including scheduling of initial classes and ongoing remote and on-site training, tracking of progress, and involvement in issue resolution as needed.

Competencies

• Effectively applies broad, in-depth, and up-to-date knowledge of pertinent project management, technical, business, and professional issues.

• Ability to quickly develop and maintain a high level of knowledge of divisional software products and remain expert on current product knowledge both from an internal and from a user perspective.

• Consistently and effectively leads major and diverse projects and project teams. Consistently leads project teams in a supportive role providing guidance, direction, and feedback.

• Willingness and ability to quickly master training and presentation skills.

• Strong initiative, customer-service orientation and commitment to insuring timely, quality solutions to customer issues.

• Effectively develops and uses a systematic approach to analyze and solve problems. Acts proactively to anticipate risks and seeks to mitigate them before they occur. Visualizes the big picture and effectively identifies key issues and designs harmonious and effective solutions.

• Well-organized, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things.

• Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.

• Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

• Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

• Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.

• Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Qualifications

Required:

• College degree in business, training, or technology plus a minimum of three years of project management experience or an equivalent combination of education and experience.

• Excellent knowledge of project management methodology and practices and experience managing project teams in a matrix environment.

• Accomplished client-management skills, relationship-building skills, requirements gathering experience, and negotiating skills. Must be able to successfully drive multiple projects in parallel.

• Solid working knowledge of Microsoft Office and Microsoft Project is required.

• Knowledge of accounting principles and practices (e.g. accounts payable, accounts receivable, inventory, purchase orders, general ledger).

• This position requires both domestic and international travel up to 35%. Travel requirements may vary depending on assigned number of customer projects and project timing. The successful candidate will be willing and able to meet travel requirements. A valid driver’s license and ability to qualify for a US Passport are required. Also required is the ability to qualify for a company credit card or possession of a personal credit card with sufficient limits to charge travel expenses.

Preferred:

• Project management experience with ERP software implementations.

• Familiarity with the construction industry.

• PMP Certification is a plus but not required.

Working Conditions

Work takes place in a variety of settings as follows:

• In an office setting that requires the ability to sit and work at a keyboard and computer monitor for extended periods of time, and to communicate with customers and co-workers by phone and computer.

• In various settings related to occasional travel. This may include travel via car, train, and airline, standing and/or sitting for extended periods of time, and overnight hotel stays.

• Ability to lift and carry up to 20 lbs.

Reports to: Software Consultant Manager

Business Assignment: Viewpoint Construction Software

Direct Reports: None

Budget Accountability: None

FLSA Classification: Exempt

Schedule: Full Time