Technical Analyst 3-Support

☞ Oracle

View: 101

Update day: 06-05-2024

Location: Bengaluru / Bangalore Karnataka

Category: Information Technology Electrical / Electronics

Industry:

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Job content

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Primary Skills
Good knowledge in Identity management product features ( like Sailpoint, Forge Rock, Oracle etc)
Preference will give for Hands on experience in OUD ( Oracle Unified Directory) , ODSEE, OID ( Oracle Internert Directory) server, OAM ( Oracle Access manager) OIF ( Oracle Identify Federation),,
App Server(Weblogic, JBoss), DB, Java, J2ee or any other Identity Management products


Desirable Skills

Proficient Product knowledge in Oralce IDM /11g/12C ( OID, OVD, ODSEE, OUD and OAM),

Web and Application Servers : Weblogic Application Server, WebSphere Application Server, JBOSS, Tomcat

Working experience in Oracle database

fair knowledge in Java programming


Additional skills

Strong Written and Verbal Communication skills

Ability to learn new technologies quickly and independently

Excellent troubleshooting and analytical skills

Effectively work with across the teams and across the regions

Excellent product support and Customer handling skills



As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Deadline: 20-06-2024

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